Rock Bathroom

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Terms of Service

Rock Bathroom Terms & Conditions

By utilizing the Rock Bathroom website (including the app and mobile site) and our social media pages (“Website”), you acknowledge these terms and conditions (“Agreement”) and our Privacy Policy. This Agreement is between you and www.rockbathroom.com.au/ (Rock Bathroom Pty Ltd) (referred to in this Agreement as “we,” “us,” or “our”). We may modify these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.

Registration and User Requirements

To make orders and access certain features, you must be a registered member, providing accurate and current personal information. By using the Website, you grant consent to receive direct marketing communications via email, with the option to unsubscribe. Registration requires being at least 18 years old, having a current Australian residential address, and the capacity to enter into a legally binding agreement.

Access and Use of the Website

Use the Website through provided interfaces and comply with these terms and applicable law. Prohibited actions include interference with the site, data mining, and unauthorized content use. Fraudulent or abusive activities may be reported to authorities. Account security is your responsibility, and unauthorized activity must be reported promptly.
We don’t guarantee continuous Website availability and provide no warranties for linked sites.

Information on this Website

Goods information is based on data from third-party merchants, suppliers, and manufacturers. We are not responsible for inaccuracies caused by incorrect information from these parties. You are advised to verify information and assess goods or services suitability before ordering.
Due to visual limitations, actual goods may slightly differ in appearance from Website depictions. Some depictions for promotional purposes may not precisely represent the product or service received.

Disclaimer and Liability

We exclude all liability to you for any loss or damage related to the Website, including errors, personal injury, or property damage. We do not endorse third-party goods or services and are not responsible for transactions between users and merchants.
Our liability is limited to the extent provided by law. We are not responsible for the legality of your actions, and you must make necessary inquiries regarding insurance for services.

Indemnity

You will indemnify us from any loss or liability arising from claims related to your conduct or breach of this Agreement.

Placing Orders

You are responsible for orders on your account. Orders are offers for vouchers or goods at specified prices. Goods in your cart are not reserved until payment is received. Fraud detection may delay or cancel orders, and we may reject orders for various reasons. Order reviews, cancellations, or refunds are at our discretion.

Price, Payment, and Discount/Coupon Codes

Prices are in Australian dollars, and full payment is required before goods dispatch or voucher issuance. Discount codes are valid for single transactions and may not be combined. Store credits expire, and terms may change with notice.

Change of Mind Returns

Goods cannot be refunded or exchanged for change of mind. Returns for store credit or exchange may be considered on a case-by-case basis, subject to conditions and a restocking fee.

Defective Goods

Goods come with guarantees under the Australian Consumer Law. Claims for defective goods can be made under our warranty terms. Manufacturer warranty documents are separate, and you should contact the manufacturer for details.

Process for Returns and Refunds

Contact us for return authorization. Once an item is returned, we inspect and provide a remedy if applicable. Refunds are issued through the original payment method. Extended storage incurs fees after the standard period, with notifications and prorated charges.
These terms and conditions are subject to change, and we reserve the right to take appropriate actions for items in extended storage beyond six months without payment.